GrayPorter

GRAYPORTER WARRANTY POLICY


GrayPorter provides a 365-day warranty on all applicable products. This policy details the scope of coverage, the limitations of our liability as a retailer, and the mandatory procedures for claims.


1. SCOPE OF COVERAGE & FACILITATION

GrayPorter’s responsibility is limited to transferring the benefit of the Manufacturer’s Warranty to the customer and submitting claims to the manufacturer on the customer’s behalf. If goods are faulty due to defects in workmanship or material, we will facilitate a claim to the manufacturer to repair or replace them, provided all conditions in Section 2 are met.


2. WARRANTY EXCLUSIONS & VOIDANCE

The manufacturer’s warranty - and GrayPorter’s obligation to facilitate it - shall become void under the following conditions:

  • Misuse and Neglect: Defects caused by accident, misuse, neglect, or failure to operate the product in accordance with the manufacturer's User Manual or provided instructions.
  • Environmental Damage: Damage resulting from exposure to chemicals, dust, sand, grit, moisture, dampness, fungus, or corrosion caused by liquids or vapors.
  • Physical Impact: Internal or external physical damage, including dropping the product, pressure damage, or any other impact.
  • Unauthorized Intervention: Defects resulting from unauthorized disassembly, repair, alteration, tampering, or modification performed by any party other than the Manufacturer or its authorized service partners.
  • Consumables and Accessories: This warranty covers the main product unit only. It excludes all external accessories (cables, straps, chargers), consumable parts, and peripheral components provided with the original purchase.
  • Wear and Tear: Normal wear and tear of the product or its parts, including the gradual degradation of performance or battery capacity.
  • External Factors: Damage caused by leaking or exploding power sources, fire, flood, earthquake, electric storms, or other acts of God.
  • Non-Compatible Parts: Faults arising from the use of spurious or non-compatible parts, accessories, or power sources.
  • Identification: Any product where the original serial number has been removed, obliterated, or altered.


3. WARRANTY CLAIM PROCEDURE

To initiate a claim, the Purchaser must:

  1. Notification: Contact GrayPorter via customerservice@grayporter.com.
  2. Evidence: Provide the original GrayPorter sales invoice and any proofs requested to ascertain coverage, including a detailed description of the fault and supporting evidence.
  3. Verification Access: The customer must provide full assistance and access to all relevant information, documents, and equipment if verification of a claim is required.
  4. Shipment: Once pre-authorized, the customer must pack the product and accessories carefully and ship them to the address specified by GrayPorter. GrayPorter is not responsible for postage costs, though these may be refunded at our discretion upon receipt of valid proof if the product is confirmed faulty by the manufacturer.


4. RESOLUTION TIMELINE

If we are unable to facilitate a repair or replacement of the goods within 90 days of receiving written notification that they are faulty - and the customer is not entitled to pursue a claim against the manufacturer directly - the customer will be entitled to cancel the contract without penalty and receive a full refund of the purchase paid. GrayPorter shall have no further liability to the customer, and the customer shall not be entitled to cancel any associated contracts.


5. LIMITATION OF LIABILITY

  • Non-Transferable: This warranty is valid only for the original "First Purchaser/End User" and is non-transferable.
  • Manufacturer Determination: The customer acknowledges that the final decision regarding the settlement of all claims and the determination of whether a defect falls under the warranty T&Cs rests with the Manufacturer.
  • Indirect Damages: GrayPorter is not liable for incidental or consequential damages, including but not limited to loss of profit, loss of goodwill, loss of operational expenses, or loss of life/injury arising from product malfunction.


6. LEGAL EXCLUSIONS

We do not exclude the implied warranty as to title. Except as provided in these conditions, all warranties, conditions, and other terms - whether express or implied - are excluded from the contract of sale to the fullest extent permitted by law.

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