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GrayPorter

GRAYPORTER WARRANTY POLICY

Professional Protection. Dedicated US Support. Best Deal Guaranteed.

Every product sold by GrayPorter includes a free 2-Year GrayPorter Warranty, starting the day you take delivery. At checkout, you can extend your protection with the optional GrayPorter Extended Warranty, taking your total coverage to up to 4 years. Your warranty and its duration are stated on each product page and confirmed on your invoice.

We operate as a registered US corporation — GrayPorter PC Inc. — with logistics and support operations in Escondido, California and Memphis, Tennessee.

Your Coverage at a Glance

  • Included with every product: 2-Year GrayPorter Warranty — free, automatic, no registration required.
  • Optional at checkout: GrayPorter Extended Warranty — extends your total coverage to up to 4 years from delivery.
  • In addition: Where the original manufacturer also provides warranty coverage for your product, that coverage is separate from and in addition to your GrayPorter Warranty. GrayPorter will act as your liaison and assist you with any manufacturer claim.

If you are unsure what applies to your product, contact us at customerservice@grayporter.com with your order number.

GRAYPORTER 2-YEAR WARRANTY (INCLUDED)

1. Coverage

The GrayPorter Warranty covers all defects in materials or workmanship for two (2) years from the date of delivery. If a hardware failure occurs during normal, intended use, GrayPorter will, at its discretion, repair, replace, or refund the product using genuine parts at no cost to the customer.

This is a "Limited Warranty" as defined by the Magnuson-Moss Warranty Act.

2. Key Benefits

  • Transferable: If you sell the product, the warranty coverage transfers to the new owner for the remaining warranty period.
  • International: If you move countries, you remain covered.
  • Refund or replacement: Includes full refund or replacement if needed — not just repair.
  • No registration required: Your warranty starts the day you take delivery and is formally noted on your invoice.

3. What is Not Covered

The GrayPorter Warranty does not cover (unless specifically mentioned on your invoice):

  • Accidental Damage: Drops, impacts, crushed components, or cracked screens.
  • Environmental Damage: Water/liquid ingress, sand, dirt, or extreme heat/moisture exposure.
  • Misuse: Damage caused by unauthorized firmware modifications, third-party battery leaks, or using the product outside of manufacturer-specified parameters.
  • Consumables: Normal wear and tear on rubber grips, battery life degradation, or cosmetic scratches.
  • Unauthorized Service: Any attempt to repair the device by a non-authorized third party voids this warranty immediately.

4. The Claim Process

All repairs under the GrayPorter Warranty are performed by Factory-Authorized Service Centers. Your gear is handled by brand-specialist technicians, and we strictly mandate the use of 100% Original Manufacturer (OEM) Parts.

  • Initiate: Contact us at customerservice@grayporter.com with your order number and a brief description/photo of the issue.
  • Evaluate: Our technical team will provide a remote assessment within 24–48 hours.
  • Ship: Once approved, we will issue a Pre-Paid Shipping Label for you to send the item to our US service hub.
  • Repair & Return: We coordinate the repair with factory technicians and ship the item back to you at our expense.

5. Limitation of Liability

GrayPorter is not liable for any incidental or consequential damages, including but not limited to loss of data, loss of income, or missed photo/video opportunities resulting from equipment failure. We highly recommend maintaining a backup workflow for professional assignments.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

GRAYPORTER EXTENDED WARRANTY (OPTIONAL)

The GrayPorter Extended Warranty is an optional service agreement available at checkout. It begins the moment your included 2-Year GrayPorter Warranty ends and, depending on the option you select, extends your total coverage to up to four (4) years from the date of delivery. The applicable period is stated on your invoice.

Extended Warranty claims follow the same process as above, and return shipping is covered by a pre-paid label.

Full terms, including the coverage period, scope, exclusions, claim procedure and limitation of liability, are set out on our Extended Warranty page.

MANUFACTURER WARRANTY (WHERE APPLICABLE)

Some products additionally carry coverage from the original manufacturer, under the manufacturer's own terms and conditions. Where this applies:

  • Manufacturer coverage is separate from, and in addition to, your GrayPorter Warranty — it does not replace it.
  • The manufacturer's warranty duration, scope, transferability, and claim process are determined by the manufacturer, not by GrayPorter.
  • GrayPorter acts as your liaison: contact us at customerservice@grayporter.com with your order number and a description of the issue, and we will advise you on the manufacturer's process and assist you in submitting the claim.

WHO IS GRAYPORTER?

We are not a "marketplace" of anonymous sellers. GrayPorter is a structured entity with physical inventory and a long-term commitment to our shoppers.

  • USA: Headquartered in Escondido, California, with primary distribution in Memphis, TN, under corporate name GrayPorter PC Inc.
  • We have the financial stability and operational history to ensure that if you need a repair six months or six years from now, we are here to answer the phone.

Contact

Email: customerservice@grayporter.com Tel: +1-800-774-3967 Hours: Monday–Friday, 4:00 AM – 9:00 PM PST

Last updated: August 2026

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