GrayPorter wants to make sure that you are completely satisfied. If you have a new product and are not pleased with the selection you made, we make returns simple.
You may return or exchange complete, new products within 30 days of receipt of product. Defective products are covered by exchange only. The product MUST be in new, unused and boxed condition otherwise returns will be rejected.
All products, unless noted otherwise, are covered by the manufacturer’s warranty for repair against defects – this is always at least 365 days. The provider of warranty coverage is listed in the features/specifications section of the product page. Contact the manufacturer or our returns team for further details as instructions and terms vary by manufacturer and/or product.
Refund or exchange option: If your product is new, then you may choose an exchange or a refund for the product returned.
Refund method: Refunds are issued to the same form of payment used on your original transaction. This cannot be varied for any customer or sale.
Products must be new, and in resaleable condition, and show no signs of use or installation or GrayPorter will refuse the return. In the event that you return a non-new item and do not accept the refusal of the return, we will charge a restocking fee.
Examples of conditions that will lead to refused returns or a restocking fee include:
You have 3 working days from your delivery date to notify GrayPorter of any damage that occurred during shipment.
After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.
Legal exceptions for USA Only: There is no restocking fee if the product is unopened or if the purchase and the return occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued or unavailable, then you will be eligible for non-refundable store credit towards another product. After 60 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Customers enjoy free returns with no return shipping costs.
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery: