GRAYPORTER SHIPPING INFORMATION

ORDER PROCESS, DELIVERY TIMES, AND SHIPPING CHARGES:

1. Upon payment, you will receive a confirmation email within a few minutes detailing your order and submitted information.
2. Orders placed before the cut-off time shown on our website are processed and shipped the same business day.
3. We offer two shipping options for US customers:

• Standard Shipping: Delivered via FedEx or UPS ground service, typically within five (5) working days (working days defined as Monday through Friday).
• Express Shipping: Delivered via FedEx Priority or UPS, typically within two (2) working days. For example, an order placed after the Friday cut-off will typically arrive only by Wednesday.

Please note: While we strive for timely delivery of all orders, shipping is handled by third-party logistics providers. GrayPorter is not liable for delays caused by carrier exceptions or emergencies. Such delays do not entitle the order to a refund of shipping fees or purchase costs.

1. You will receive automated updates directly from FedEx or UPS at the following stages:

• Shipment Created: Our warehouse has packed your order and is awaiting carrier pickup.
• Shipment Picked Up: The product has left our warehouse.
• Estimated Delivery: A notification providing the expected date and time window for delivery.
• Delivered: Successful delivery has been confirmed.

In instances where there has been a problem, you will receive the following notification from the carrier:

• Exception: A delay has occurred or a delivery attempt was missed; a re-attempt will be scheduled.

1. A tracking number will be automatically generated and emailed to you once the shipment is created.
2. Please inspect your parcel immediately upon receipt. If the box is damaged, please report it to the driver, reject the delivery, and notify us immediately at customerservice@grayporter.com with your order and tracking numbers.
3. We cannot accept returns for shipping damage if you do not:

a) Notify the FedEx/UPS driver of the damage upon delivery; and

b) Notify us of the issue within 3 working days of the delivery date.

1. Please refer to our Return and Exchange Policy for full terms, specifically the "Important Details & Exclusions" section.
2. Prices include shipping and insurance unless stated otherwise. Sales tax is calculated at checkout based on your delivery address, where applicable.
3. We sell electronics only (cameras, laptops, mobiles, and accessories). We are not connected to any clothing or fashion retailer with a similar name. If your enquiry relates to garments or apparel orders, please contact the company you purchased from directly.

Contact

Email: customerservice@grayporter.com • Phone: +1-800-774-3967

Last updated: August 2026