GRAYPORTER SHIPPING INFORMATION

ORDER PROCESS, DELIVERY TIMES, AND SHIPPING CHARGES:

1. Upon payment, you will receive a confirmation email within a few minutes detailing your order and submitted information.
2. Orders placed before the cut-off time shown on our website are processed and shipped the same business day.
3. We offer three shipping options for US customers. Our system selects the most cost-effective carrier available for the service level you choose, so the exact carrier may vary. Business days are Monday through Friday, and delivery windows are counted from dispatch, not from the time you order.

• Standard Shipping — free. Typically delivers within three to five (3–5) business days. Typical service: UPS Standard.
• Express Shipping. Typically delivers within three to four (3–4) business days. Typical services: UPS 3 Day Select or FedEx One Rate. Cost is quoted at checkout once you enter your ZIP code.
• Super Express Shipping. An overnight service that typically delivers within one to two (1–2) business days, depending on the time of day you order and your location within the USA. Typical services: FedEx Standard Overnight or UPS Next Day Air Saver. Cost is quoted at checkout once you enter your ZIP code.

Express and Super Express pricing and availability depend on your delivery address. You will see the exact cost, and the options available to you, at checkout after entering your ZIP code. Not every service is available to every address.

Signature required. Because of the value of the products we sell, all shipments require a signature from the recipient on delivery. We are unable to authorize packages to be left unattended.

Please note: While we strive for timely delivery of all orders, shipping is handled by third-party logistics providers. GrayPorter is not liable for delays caused by carrier exceptions or emergencies. Such delays do not entitle the order to a refund of shipping fees or purchase costs.

1. You will receive automated updates directly from FedEx or UPS at the following stages:

• Shipment Created: Our warehouse has packed your order and is awaiting carrier pickup.
• Shipment Picked Up: The product has left our warehouse.
• Estimated Delivery: A notification providing the expected date and time window for delivery.
• Delivered: Successful delivery has been confirmed.

In instances where there has been a problem, you will receive the following notification from the carrier:

• Exception: A delay has occurred or a delivery attempt was missed; a re-attempt will be scheduled.

1. A tracking number will be automatically generated and emailed to you once the shipment is created.
2. Please inspect your parcel immediately upon receipt. If the box is damaged, please report it to the driver, reject the delivery, and notify us immediately at customerservice@grayporter.com with your order and tracking numbers.
3. We cannot accept returns for shipping damage if you do not:

a) Notify the FedEx/UPS driver of the damage upon delivery; and

b) Notify us of the issue within 3 business days of the delivery date.

1. Please refer to our Return and Exchange Policy for full terms, specifically the "Important Details & Exclusions" section.
2. Standard Shipping is free. Express and Super Express are charged at the rate quoted at checkout for your delivery address. Freight insurance is included on every shipment. Sales tax is calculated at checkout based on your delivery address, where applicable.
3. We sell electronics only (cameras, laptops, mobiles, and accessories). We are not connected to any clothing or fashion retailer with a similar name. If your enquiry relates to garments or apparel orders, please contact the company you purchased from directly.

Contact

Email: customerservice@grayporter.com • Phone: +1-800-774-3967

Last updated: August 2026