Help Desk

Shipping, warranty and returns, written to be read, not skimmed past. Every page here says what’s covered, what isn’t, and exactly what to do next.

General Info

Shipping Info

Three shipping speeds, full tracking, and what to check the moment it arrives.

Warranty & Protection

Extra years of cover, added at checkout. We deal with the manufacturer for you.

Contact Us

Questions about an order or a policy? Here's how to reach a real person, fast.

Our Policies

Privacy Policy

What data we collect, how it's used, and the rights you have over it.

Cookies

What cookies do on this site, why we use them, and how to turn them off.

Payment Terms

Accepted payment methods, how prices are set, and our best-deal guarantee.

Terms and Conditions

The rules for ordering, delivery, payment, and what happens if something goes wrong.

Returns & Refunds

How a return works, what's eligible, and how refunds reach you.

Product Version & Warranty info

Why units are sourced globally, and how warranty coverage works across versions.

Why people trust GrayPorter

4.7

Excellent · verified reviews

22 August 2026

Hassle Free Return

Manu was always available if you have concerns. Appreciate the help on the hassle free return.

customerCertified Buyer

12 August 2026

Great Service

I was sent the wrong product but they quickly offered me a replacement or a refund option. I shipped back the product I got. They helped quickly. Great customer service.

Tej KarthiCertified Buyer

6 August 2026

Gray porter is one of the best...

Gray porter is one of the best and trusted websites to order stuff from i ordered camera from them and their support team helped with every step very professional and good highly recommend

MuhammadCertified Buyer

22 July 2026

Amazing

Amazing! I looked everywhere for the xv100i and finally found it here. Gray Porter responded to my messages quickly and the product arrived in a few days in great shape. Highly recommend

customerCertified Buyer

15 July 2026

I was a little apprehensive about ordering

I was a little apprehensive about ordering from this website because, as many of you know, it’s nearly impossible to get your hands on the Fujifilm X100VI. I was worried it might be too good to be true, but after doing a deep dive into the reviews, I decided to take a chance. After placing my order, I started second-guessing myself and wondered if I should have gone with the Canon PowerShot G7 X instead. I reached out to customer support, and Manu responded quickly. He was incredibly helpful and reassured me that he wanted me to be completely happy with my purchase—even offering to exchange the camera if I decided to change my mind. In the end, I stuck with the Fujifilm, and I’m so glad I did. My camera arrived yesterday in perfect condition. I placed my order on Friday, and it was delivered by Tuesday. Overall, it was a fantastic experience, and I wouldn’t hesitate to use or recommend them again!

Coco JacksonCertified Buyer

4 July 2026

Great buying experience

Great buying experience! The customer service was responsive and helpful throughout the process. The Fuji X100VI arrived in decent packaging and was shipped on time. The camera appears to be in great condition and works as expected. Overall, I’m happy with my purchase and would buy from this seller again.

Nicole GCertified Buyer